Return Policy

Return and Exchange Policy โ€“ Vitocare

At Vitocare, we are dedicated to providing you with original, high-quality cosmetics and personal care products. Due to the sensitive nature of cosmetic items and to strictly ensure public health and safety for all our customers, we have outlined our clear exchange and return guidelines below:

1. General Exchange Policy (For Intact & Unopened Products):

  • We do not offer product returns for cash refunds. However, we gladly offer product exchanges under the following strict conditions:

    • The exchange request must be made within a maximum of 2 days (48 hours) from the delivery date.

    • The product must be in its exact original condition (completely unopened, unused, and untried in any way).

    • The product must still be factory-sealed in its original packaging with all protective wraps and labels intact, showing no signs of external damage.

2. Damaged or Defective Products:

  • If you receive a product with a manufacturing defect or that was damaged during shipping:

    • You must notify us within 2 business days of receiving your order.

    • Our team will review your case immediately to arrange for a replacement or a proper solution at no extra cost.

3. Non-Exchangeable Items:

To safeguard our customers' health and hygiene, no exchanges or returns are permitted for:

  • Any cosmetic or personal care products that have been unsealed, opened, or tested.

  • Any request made after 2 days from the delivery date.

  • Items purchased during clearance sales or special promotional events (unless they arrived damaged or defective).

4. How to Request an Exchange:

To initiate an exchange (whether for an unopened eligible item or to report a damaged/defective product):

  1. Contact us directly via our unified hotline number: 01096670072 (Available via phone call or WhatsApp).

  2. Provide your order number and the details of your request (along with clear photos if you are reporting a damaged or defective item).

  3. Our customer service team will guide you through the simple steps of sending the item back and receiving your replacement.

We are always happy to assist you and answer any questions via our unified number: 01096670072

Return and Exchange Policy โ€“ Vitocare

At Vitocare, we are dedicated to providing you with original, high-quality cosmetics and personal care products. Due to the sensitive nature of cosmetic items and to strictly ensure public health and safety for all our customers, we have outlined our clear exchange and return guidelines below:

1. General Exchange Policy (For Intact & Unopened Products):

  • We do not offer product returns for cash refunds. However, we gladly offer product exchanges under the following strict conditions:

    • The exchange request must be made within a maximum of 2 days (48 hours) from the delivery date.

    • The product must be in its exact original condition (completely unopened, unused, and untried in any way).

    • The product must still be factory-sealed in its original packaging with all protective wraps and labels intact, showing no signs of external damage.

2. Damaged or Defective Products:

  • If you receive a product with a manufacturing defect or that was damaged during shipping:

    • You must notify us within 2 business days of receiving your order.

    • Our team will review your case immediately to arrange for a replacement or a proper solution at no extra cost.

3. Non-Exchangeable Items:

To safeguard our customers' health and hygiene, no exchanges or returns are permitted for:

  • Any cosmetic or personal care products that have been unsealed, opened, or tested.

  • Any request made after 2 days from the delivery date.

  • Items purchased during clearance sales or special promotional events (unless they arrived damaged or defective).

4. How to Request an Exchange:

To initiate an exchange (whether for an unopened eligible item or to report a damaged/defective product):

  1. Contact us directly via our unified hotline number: 01096670072 (Available via phone call or WhatsApp).

  2. Provide your order number and the details of your request (along with clear photos if you are reporting a damaged or defective item).

  3. Our customer service team will guide you through the simple steps of sending the item back and receiving your replacement.

We are always happy to assist you and answer any questions via our unified number: 01096670072